ANNOUNCEMENT: GM Wyrom reminds everyone to update your email address to a working one in your account settings at Play.Net. He reports that there have been many people using forms for communication with Billing, Feedback, and Customer Service – but the email on file cannot receive a reply from them. Under Account, look for Email Preferences and get yours fixed today! Details:
Text of Discord Post follows:
GM Wyrom
Reminder About Emails
on 20 Sep 2026 at 5:39PM
from the Official GemStoneIV Discord
on #general-announcements channel
Just a bump on an announcement I made last month. This is especially the case if you’re using the form to send an email on play.net. We’ve had an uptick in emails going to billing, feedback, and customer service that have either an outdated email or an email with a typo. We cannot respond to you. Please take a moment to update your email on play.net to a valid email address so email forwarding will continue to work.
Email Updates
The updates spoken about in the last Creating Adventure will be live in a moment or so. Please take this time to update your account email addresses to what you currently use. Only valid accounts will receive email from play.net forwarding and it must come from another valid account’s email that we have on file.
For example, if your current email is Player@GemStone.net but you still have an old email address that you no longer use in your account settings, you will not be able to email a GM anymore, this includes things like delayed services. This only impacts emails being sent to a play.net address.
This only impact emails being sent to play.net or using the contact form found on play.net. Sending emails directly to the email addresses found in the EMAIL command should not have any issues.
Direct Discord Link (Right click, copy link, and paste into Discord App if you don’t want to use the Discord web interface.)
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