DUSKRUIN NEWS: PM Wyrom announced the new Duskruin refund policy beginning with this February’s Run. General or HESS refunds must be within 24 hours of purchase. No refunds on items from previous runs. No refunds for Mania or Trove items, or because of the wins. No refunds on WPS services. If you make a mistake on the type of WPS, you can ASSIST.
SIMU-WYROM
Item Refund Policy
on 02/04/2022 5:56 PM
from Play.Net Forum Link
in Paid Events: Adventures, Quests, and SimuCoins ~ Duskruin Arena
We are updating the refund policy on item and service purchases at Duskruin.
Our refund fee will be 10% flat for now on. We’re also tightening the timelines here. HESS purchases can only be refunded within 24 hours of the service being applied.
Here is a list of other refunds.
* No refunds beyond 24 hours after general purchases. No fee on purchases made within 24-hours that are a mistake.
* No refunds on items purchased during previous runs. This has always been the policy, just repeating it.
* No refunds on Mania or Trove items. This includes refunds on other items because of your Mania/Trove win.
* No refunds on WPS services. If you make a mistake on type, please ASSIST.
Wyrom, PM
SIMU-WYROM
Re: Item Refund Policy
on 02/11/2022 03:41 PM
from Play.Net Forum Link
in aid Events: Adventures, Quests, and SimuCoins ~ Duskruin Arena
One clarification about HESS and refunds.
On purchased services in HESS, if the certificate is unredeemed, the refund request must be made within 24 hours of the time of purchase. If the certificate is redeemed, the refund request must be made within 24 hours of the service being applied to your item.
Wyrom, PM
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